Shipping and Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
WE SHIP BY USPS MAIL. ALL SHIPMENTS INCLUDE TRACKING.
Once your order has been shipped, below are the estimated times of arrival. Please note arrival times may take longer during holidays depending on the efficiency of your local post office. Once your package has shipped from our facilities please use the USPS tracking tool or contact USPS CUSTOMER SERVICE FOR TRACKING UPDATES. 1-800-275-8777
Please give 2-3 days for shipping and handling
-USPS Priority- 2-3 days (does not include Sunday) insured
-USPS First Class- 2-5 days (does not include Sunday)
-USPS Express mail -1-2 days (does not include Sunday) insured
USPS Priority international mail (7-14 business days) insured
HOW CAN I TRACK MY ORDER?
When your order is placed, you will receive an automatic confirmation email or text (depends on the notification method chosen at checkout). Your order will process, and when it's ready to leave our facilities you will receive a second email with tracking information for your shipment.
The message will include your order details and tracking number. Please click the blue view my order button to follow the progress of your shipment.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our facilities. Tracking can take up to 48 hrs to update in USPS system. Please use the USPS tracking feature to determine when your package is picked up, in-transit, and delivered to your door.